Trial Classes & Refund Policy

Learnly-pro is built around a simple promise: take trial classes first. Pay only after you are completely satisfied.

Free trial

A trial is scheduled after a parent (or academy counsellor) shares grade, subject, and a preferred time. No credit card is required. The trial uses the same LiveKit classroom, whiteboard, and safeguarding tools as a paid lesson.

When payment begins

After the trial, the family confirms they wish to continue. Hol-hub Technologies, or the academy tenant, then issues the agreed timetable and fee. If you are not satisfied, you simply do not start a paid plan.

Missed or disconnected lessons

If a student cannot join because of a platform fault, we reschedule. Brief internet drops are covered by the 10-minute rejoin window. If the tutor is absent without a substitute, the lesson is made up or credited.

Paid packages

Once a package is purchased, unused lessons may be rescheduled within the validity window printed on the invoice. Refunds for unused paid lessons are considered in writing at support@learnlypro.com when teaching cannot continue (for example, a long tutor absence we cannot replace). Academy-owned students follow that academy’s published fee rules, which must remain consistent with this satisfaction-first principle.

How to ask

WhatsApp +92 340 9190021 or email support@learnlypro.com with the student name, class time, and the reason. We respond during advertised support hours.