Legal

Trial Classes & Refund Policy

Last updated 14 October 2026.

This page explains trial classes and refunds in plain words. It is a summary of Terms §7.5. Tuition refunds are handled by each academy under that section. LearnlyPro's platform fee follows the same section. If anything here differs from the Terms, the Terms apply.

Who provides the classes

Classes are provided by independent academies and their teachers. LearnlyPro, operated by Hol-hub Technologies, provides the platform and collects payments on the academy's behalf through our payment processor (currently Safepay).

Trial classes

Trial classes are optional. Each academy decides whether to offer a trial, and on what terms (for example, whether it is free and how many classes it includes). Any trial offer is shown by that academy. A trial does not give a right to further free classes or to a refund of paid fees.

Fees are non-refundable

Once a payment is completed, fees are not refundable, except in the one case below or where the law requires otherwise.

The one exception: classes the academy does not deliver

If a paid class is not delivered because the academy cancelled it or the teacher did not attend, and it is not rescheduled, the academy will either refund the fee for that class or adjust it against a future class. The academy handles this. LearnlyPro's platform fee and any currency conversion charges are non-refundable, except where the law requires otherwise.

Technical problems and rescheduling

If a technical fault on the LearnlyPro platform stops a student from joining a paid class, that class will be rescheduled. Short internet drops on the student's side are not a platform fault: the student can rejoin the same classroom while the class is running, and the classroom stays open until 10 minutes after the scheduled end time. Unused classes in a paid package may be rescheduled within the package's validity period, according to the academy's terms. Rescheduling does not change the rule that fees are non-refundable.

Payment problems and chargebacks

If you have a problem with a payment, please contact the academy or LearnlyPro support first, before raising a chargeback with your bank or card issuer. Chargebacks and the payment processor's dispute fee are charged to the academy, as set out in the Terms.

How to contact us

Email info@learnlypro.com, or use WhatsApp +92 340 9190021, with the student name, the academy, the class date and time, and the reason. We respond during advertised support hours.

This policy is governed by the laws of Pakistan.