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Support tickets

Anyone (parent, student, teacher or staff) can open a support ticket to the LearnlyPro team from inside their account, pick how urgent it is, and attach screenshots. Every reply stays on the ticket so nothing gets lost, and the academy admin can see their academy's tickets too. You can also write to info@learnlypro.com or WhatsApp +92 340 9190021.

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A support ticket thread between a parent and the LearnlyPro team

How it works

  1. Open a ticket and describe the problem.
  2. Pick how urgent it is and attach screenshots.
  3. The LearnlyPro team replies on the ticket.
  4. The academy admin can see their academy's tickets.

What you get

  • Help requests are not stuck in one person's phone.
  • Urgent problems get a faster reply.
  • The whole conversation stays in one place.
  • No extra subscription.

Related features

Live classesRun 1-on-1, group and trial classes inside LearnlyPro. Schedule once or on repeat days. No Zoom link.Class recordingsThe teacher starts recording with one click. If they forget, our server records audio and screen share after 3 minutes. Only the admin can watch.Admin monitoring and session timelineAn admin can join any live class silently, gets alerts when a teacher is late or drops off, and sees a session timeline afterwards.AI class-safety monitoringComing soon. AI that listens to a live class and alerts the admin when something needs a look. Not live yet.Join links and approvalsSend families a join link or your academy code. Nobody enters your academy until you approve. Teachers join by email invitation.Messages, announcements and complaintsAnnouncements, feedback forms and a complaints desk. Serious complaints also go to the LearnlyPro team. Fee reminders go out automatically.

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